Speakers
Sponsored By Epicor
Date: March 10, 2022
This webinar will examine the fundamental building blocks necessary to become that preferred shop for more customers for years to come — leading to faster growth, improved profitability, increased employee satisfaction and higher overall business value.
Hear a deep explanation of drill bits, taps, dies, cutting oils and thread inserts, and the proper procedures and techniques of drilling, tapping and thread repair.
Hear a deep explanation of drill bits, taps, dies, cutting oils and thread inserts, and the proper procedures and techniques of drilling, tapping and thread repair.
Air/fuel ratio sensors can measure a wider range of rich and lean conditions than oxygen sensors. In this webinar, the experts from NGK’s Shop Squad will cover how an air/fuel ratio sensor operates, and what happens if the sensor malfunctions.
Credibility and loyalty, while challenging to measure, drive the two KPIs of every shop: car count and average ticket. Join this webinar to learn how to use brands, loyalty programs, and customer engagement tools to increase your shop’s bottom line.
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Remanufactured parts often appear on your parts screen. But what does “remanufactured” mean for the part and potential repair? In this webinar, experts will cover what is a remanufactured, refurbished, or rebuilt part and what it means for your business.
A hydrogen fuel-cell vehicle uses the same kind of electric motor that a battery-electric car does. We’ll discuss how this emerging technology could be a part of the vehicles of the future.
With an increasing level of cloud-based business products (and the rapid adaptation of AI), what can shops do to ensure their customer and operational details are safe?
Learn how to use informative yet persuasive tactics to help customers make positive decisions regarding service their vehicle needs now (or will need in the future).
We’ll discuss the modern technology of ADAS and electric vehicles to change the perception and fear of these daunting technologies.
