Customer Service is Key at Stephens Automotive
In business for almost 10 years, Joe Stephens puts his customers first. Quality repairs keep them coming back – and telling their friends and family. For Illinois shop owner Joe Stephens, it’s not just about fixing cars. His goal is to not only provide his customers with quality repairs, but to educate them as well.
Niche of Time: GM VTD Systems & Relearn Procedures
As we all know, in the world of automotive technology, things keep changing. In the aftermarket, we tend to feel these changes a little later than the OE dealers. That being the case, it’s no surprise that it has been only recently that many technicians are feeling the sting and frustrations caused by OE anti-theft
Servicing Saturns: A Different Kind of Car Repair?
On January 7, 1985, Saturn was born. That day, Roger Smith, the president of General Motors, announced the decision to create a whole new car company from the ground up. There were 99 people chosen to create a vision of what GM needed to do in order to prosper in the small car business into
Editor’s Notebook: Energize Your Businessby by Innovating…
Yet Remaining Steadfast in Your Mission
The Top 5 Favorite Tools of the Country’s Top Technicians
Dan & Kris Cesena Honda Hospital, Inc. San Mateo and Milpitas, CA Our top five favorite tools (and why) are: The Snap-on MicroVAT Battery/Starter/Alternator Tester. Why? Well it makes it much easier to test batteries, alternators and starters; it has an infrared port, which sends the data to an optional thermal printer; and with these
News: Underhood Service
CARQUEST Selects 2004 TECH-NET Professional/ASE Technician of the Year Raleigh, NC – Richard Robb of Elkhorn, WI, has been named the 2004 TECH-NET Professional/ASE Technician of the Year. Owner of Hi-Tech Automotive, Robb is an ASE-certified master automobile technician with L-1 certification. He was selected for the award after meeting the criteria set by CARQUEST
Keeping Hondas Original is Jason’s Automotive’s Specialty
When it comes to advertising, Jason Abbott does it all: TV commercials, mailers, phonebook listings, newspaper and local school event sponsorships. And for this independent repair facility in Tujunga, CA, it works. “I’m the busiest shop around here,” says Abbott, who co-owns Jason’s Automotive Specialty Shop with his wife, Roxanne. “Even when times are real
Ford Timing Belts & Chains
Timing belt and chain replacement is one service that isn’t going away any time soon. Most Ford engines with overhead cam timing belts have a recommended replacement interval of 60,000 miles to 120,000 miles depending on the application (see the chart on page 54). So if a customer is driving a vehicle that is more
Editor’s Notebook
With the month of June comes graduation ceremonies and commencement speeches that are filled with emotion and congratulatory remarks, words of encouragement, and challenges to graduates to fulfill their dreams, make their mark on society and change the world to make it a better place. These “dreams foster goals, and achievement brings success” messages should
Chrysler Neon 2.0L
When Chrysler introduced their new Neon models back in 1995 under the Dodge and Plymouth nameplates, they said they were launching a new generation of “fun-to-drive” entry-level cars that would appeal to a wide range of people. Everything was new about the Neon: a brand new body, a brand new chassis and two new engines,