Alignment Update: Alignment Bay Neglect
Four Steps to Help You Get More Alignment Sales
Mitch’s World: How Could that Happen?
That’s the question we were asked…over and over and over again. “How could that happen? How could it be the wrong part? I bought it from the dealer and they were identical; I checked it myself!” Well, you’ve probably already figured out that they weren’t identical, because if they were, there wouldn’t be much to
Editor’s Notebook: Lack of Effort Loses Sale
You Must Earn Your Customers’ Business With so many choices today for everything we buy, whether it’s food, furniture, clothing or cars, customer service is more important than it’s ever been. Customers have tons of places to buy products, either in brick and mortar establishments or online, but not every place delivers a high level
News Update: Raybestos’ Simplified Product Offering is Built Around Technicians’ Needs
Raybestos brand brakes’ product offering has been re-engineered, following months of extensive research with repair technicians, the results of which can be seen in Raybestos’ new 1-2-3 brand strategy. “We conducted both qualitative and quantitative research to understand precisely what techs want and need from a brake supplier,” said Jeff Stauffer, vice president of global
Maintenance Essentials…, OBD II & Chassis Checks
All cars need maintenance. The fact is mechanical devices wear and fail in normal use, and deteriorate over time, so being able to diagnose a future failure has become a part of the automotive repair and service industry. Customers always ask how long it will be before a component will fail, and are usually not
Perspectives: Lessons from the Dentist
Do you ever envy the business of your dentist? In many ways, dentistry is similar to your auto service business. Nearly every mouth needs some dental care just like every car on the road needs service. The dental hygienist is doing the cleaning and the flossing like the tech who’s in the oil change bay
Directions: Techs Offer Feedback on Proposed A/C Refrigerant Ban
The following comments regarding the proposed ban on the sale of automotive refrigerant to consumers (see page 32 of the May issue of Underhood Service) were e-mailed to me in the past few weeks. Most of the comments were directed toward Tom Brown and the coalition opposing such legislation. Note: Comments below may have been
GMC/Chevy Light Truck: Central Port Fuel Injection Diagnosis
Back in 1992, General Motors introduced a new type of fuel injection system known as “Central Port Injection” (CPI), which GM also refers to as “Central Multi-point Fuel Injection” (CMFI). The system was used on 4.3L V6 Vortec engines through 1995, and was redesigned in 1996 and renamed “Central Sequential Fuel Injection” (CSFI). The system
Tech Info for Servicing Parts: Central Port Fuel Injection Diagnosis
The acronym PATS stands for Passive Anti-Theft System. It is called “passive” because it requires no action on the part of the driver. With this system, Ford likes to play annoying little games of PATS hide-and-go-seek. That is to say, they can’t seem to decide where they want to put the PATS system. Not only
Tech Info For Servicing Parts
Central Port Fuel Injection Diagnosis