Management: Appreciate Your Customers and Your Payback will be Lasting Loyalty
With April’s National Car Care month being right around the corner, you’ve hopefully put a plan in place to tie into this national event – one that’s sure to showcase your shop as an expert in automotive service and repair, as well as contribute to the safe-running operation of your customers’ vehicles.
Isuzu Tech Tip: Curing Rear Brake Squeal/Shudder Experienced While Backing Up
Customers with a 1995.5-’97 Rodeo (UC) equipped with 4-wheel disc brakes may complain of the rear brakes squealing or shuddering as they back up the vehicle. This condition occurs without applying the brakes and may be caused by misadjustment of the parking brake assembly. To repair this condition, inspect the parking brakes in each rear wheel.
Selling Services: Bleeding ABS Brakes after Component Replacement
Bleeding the brakes after brake components have been replaced is a step you don’t want to skip if you want a firm brake pedal. Air trapped in the lines, calipers or wheel cylinders will make the pedal feel soft and spongy. Air is compressible, so when the brakes are applied any air bubbles in the
Editor’S Notebook: Appreciate Your Customers and Your Payback Will Be Lasting Loyalty
With April’s National Car Care month being right around the corner, you’ve hopefully put a plan in place to tie into this national event — one that’s sure to showcase your shop as an expert in automotive service and repair, as well as contribute to the safe-running operation of your customers’ vehicles. There are many
Top Five Tools
John Conley, ASE master tech L1, owner/technician Bumper To Bumper Automotive, Inc. Norwood, MA It’s probably hard to pick the top five tools, I have many favorites. I treat tools like employees; They work for me. If I had to pick five I would have to say: Hunter Alignment System DSP 600 — In only
Drum Brake Self Adjusters: Understanding These Ancient Devices
d bridge bolts. Opposing piston calipers are bolted to the knuckle and have pins to position the pads. Drum brakes have return springs to return the shoes to a rest position and hardware to hold the shoes to the backing plate. The shoes return to a fully retracted or rest position when the master cylinder
Tech Tip: Kia Sephia Start Motor Fails to Engage/Blows Fuse
Some 1998 Sephia models produced before May 7, 1998 (A/T equipped vehicles) or May 2, 1998 (M/T equipped vehicles) may intermittently experience a condition where the starter motor fails to engage and blows the 15-amp start fuse. This condition is usually worse when the outside air temperature is high.
16 Companies are Presented with TechShop Top 5 Tools Award
In each issue of TechShop, technicians and repair shop owners have the opportunity to identify their Top 5 Favorite Tools and submit the information. The technicians frequently choose the most-used and most useful products in their toolbox. Award winners are determined based on the number of times a company or product was mentioned by shop owners and technicians in the past six issues of TechShop in the Top 5 Tools section.
Viewpoint: Mr. Not Me!
In the newspaper comics section, there is a strip called Family Circus. Either you hate the strip for its sappiness and blunt humor that cuts like a dull butter knife, or you love it for its simple wit. Either way, you probably will wind up reading the strip out of spite or curiosity. The strip
Editor’s Notebook: Well-Defining Your Value Statement Helps You Win The “Customers For Life” Battle
Last month was a busy one for automotive press conferences, and while the companies whose events I attended manufacture vastly different product lines, the theme of their presentations was very similar — providing value and the highest-quality products to customers. They accomplish this by relying on their OE heritage, technological innovation, vast research and development