Viewpoint: Empathy and Old Ladies
In 1994, I was working at major chain repair/tire shop in Birmingham MI, as a service writer. I had not been there too long and was just learning the ropes. The shop was located in an affluent suburb of Detroit. The customers were a mixture of old money, new money and retiree money from folks
A Brief History of the Steering Wheel & Power Steering
It’s 1956 and the 20-inch-diameter steering wheel on a Chevrolet Bel Air or Ford Fairlane provided the leverage to steer the wheels. But, it was especially difficult to turn the steering wheel when the vehicle was stopped. Turning the wheel required a certain amount of upper body strength that was given by God to truck
Mitch’s World
High Noon at the Schneider Corral I pushed the office door open and walked out into the middle of the driveway. I turned to my left and looked out toward the arroyo. That’s when I first saw the dark outline of a man walking up the hill toward me. The sun was in my eyes
Tech Update: A Refresher Course on Complete Brake Service, Brake & Suspension System Service
Whether you’re studying for an upcoming ASE brake certification test, expanding your knowledge or honing your brake repair skills, this course is for you. There are no grades and no pop quizzes or tests. It’s not even a pass-fail course. The only credit you’ll receive will be thanks and appreciation from your customers and employer
Mitch’s World: High Noon at the Schneider Corral
I pushed the office door open and walked out into the middle of the driveway. I turned to my left and looked out toward the arroyo. That’s when I first saw the dark outline of a man walking up the hill toward me. The sun was in my eyes and I had to squint in
Under Pressure
According to the U.S Department of Transportation, cooling system failures are the number one cause of vehicle breakdowns on the highway. Many of these breakdowns are attributed to coolant leaks (hoses, radiators, bad radiator caps, etc.), water pump failures, thermostat failures and defective cooling fans. An industry survey conducted in 2003 by 1-800-Radiator reported that
Management: Who Will Fix Cars 10 Years from Now?
I am so tired of hearing about the technician shortage. If this industry is in such dire peril of not having enough technicians today and tomorrow, why the heck aren’t more people in this business doing something to improve the situation?
Mitch Schneider: Out of Sight, Out of Mind …
It’s strange, the way things work out. How one seemingly isolated, non-related event can force you to confront the impossibly complex way virtually everything in our world is tied together.
KYB Offers Shock and Strut Selling Pointers
Statistics show that you’re probably not selling as many shocks and struts as you could. Maybe it’s because you haven’t considered the possible opportunities?
Bosch Launches New Website for Aftermarket Professionals, Motorists
Bosch has launched a brand new website developed especially for the aftermarket. The new site was designed to give auto parts retailers, installers and motorists quick and easy access to a vast storehouse of information about Bosch aftermarket parts and services.