Turn Repair Accountability into Service Profitability
Want to inject some new enthusiasm into your business? Showcase your technicians’ diagnostic skills and repair ability? Boost your shop’s bottom line? Set your shop apart from the competition? Elevate your image within the community? Increase your customer service levels? If you said yes to one or more of these questions, then listen up. With
Belts and Hose Inspectionscan Lead to Profitable Add-On Sales
Accessory drive belts and coolant hose replacements are perhaps the most popular and lucrative add-on services in the independent import shop. Because belt and hose inspections are included in auto manufacturers’ scheduled maintenance charts, service writers at most well-managed shops recommend a belt and hose inspection along with tuneup, oil change, starting, charging, cooling, air
Transmissions & Clutches
The Ins and Outs of Manual Gear Box Repair
Understanding Today’s Multi-Coil Ignition Systems
Distributorless Ignition Systems (DIS) have been around for more than two decades, but in recent years the trend has been to multi-coil systems such as Coil On Plug (COP) or Coil Per Cylinder (CPC) ignition systems, and Coil Near Plug (CNP) ignition systems. COP systems have become the hot setup for a number of packaging,
Honda Timing Belt Replacement
Paying Attention to Detail Makes the Job Go Smoother
Sensing an Emissions Problem
Oxygen sensors are a product that have been around for more than 20 years, yet most motorists don’t even know they have one or more of these devices on their vehicle – let alone what it does. The only time customers even become aware of oxygen sensor existence is if they get a Check Engine
‘Court’-ing Disaster
I just returned to the shop after what felt like the longest three hours of my life. I spent the afternoon in Small Claims Court, and while fascinating — the same kind of fascination that won’t allow you to look away when trains collide, planes fall out of the sky or fast-moving brush fires head
Cooling Off: Cooling System Parts and Service
Cooling system service is an absolute “must-do” on any import nameplate. Once a cooling system suffers long-term neglect, it turns into an on-going source of problems for the owner and his servicing technician because, when corrosion starts to take place, the effects can’t be reversed. For that single reason, it’s important to sell your customers