Editorial: You Might be an Engine Builder if…
We all know this is a tough business. Competition is more aggressive than ever and comes from all directions. Engines last longer than ever, it’s tougher to make a buck, you’ve got to work like a dog to make ends meet. So why in the world would anyone ever want to be an engine builder?
Brake Myths: ABS/ESC & Replacement Brake Pads
At most shops, the person ordering brake pads is given the choice of a several levels of brake pads. The good, better and best marketing is sorted out by price and brand rather than solid engineering data. Sometimes the tech has no choice when the choice is dictated by a supply relationship for friction materials.
Selling Services: The 10 Commandments for Selling Shocks & Struts
THOU SHALL PERFORM A VISUAL INSPECTION: The first step in selling ride control is the inspection process. A visual inspection of the shocks and struts can tell you a lot about the state of the ride control units. This is a chance to make sure the vehicle is road-worthy before you put your own life
Mitch’s World: If it Wasn’t for Bad Luck…
About the worst thing that can happen around here is a week where all kinds of bizarre things accumulate. Aside from the absolute chaos it inflicts on everyone including me, the crush of dealing with multiple crises makes it almost impossible to identify where one calamity ends and another begins. The ability to cope with
Diagnostic Solutions: Fuel System Pressure & Volume Checks
For maximum efficiency, modern import fuel injection systems require that fuel be delivered at a specified volume and pressure. Because the fuel injector’s job is to mix fuel with the intake air charge, it must produce a finely misted, conical spray pattern through the fuel injector nozzle. Lower-than-specified fuel pressures not only fail to provide
Mercedes: Deciphering Driveability Dilemmas
As the oldest surviving automotive manufacturer on the planet, Mercedes-Benz has developed a reputation for superior engineering and quality. Models with new features and mechanical developments have been consistently introduced for more than a century. For the automotive technician, this line of vehicles has been a source of never-ending education. Innovation after innovation has challenged
40-Year-Old Volvo
Starring at an auto show near you, it’s “The 40-Year-Old Volvo,” a tale of a 1966 1800 that just keeps running, and running, and running. . . By Debbie Briggs, Contributing Writer When Irvin Gordon bought his sporty red 1966 Volvo 1800, or P1800 as it’s known in Europe, on June 30, 1966, he had
A/C Update: Keeping the Black Death at Bay
Over time, moisture contamination in an A/C system will form corrosive acids that attack metal surfaces and break down the lubricating qualities of the compressor oil. The result is a dark-colored sludge called “Black Death” that can gum up the orifice tube or expansion valve and ruin the compressor. How does moisture get in the
Computers: Why You Can’t Do Business Today Without Them
It’s hard to imagine any automotive repair shop doing business today without the benefit of multiple computers. Yet some shops continue to do business and fix cars the "old fashioned way" with no computers whatsoever. I can’t help but wonder how much longer some of these shops will stay in business.
Cross-Examining: Selling Brake Jobs
Cross-Examining Service Adviser: “May I help you?” Customer: “Yes, I need to get a brake job.” Service Adviser: “OK, sign here and we’ll get right to it.” The technician pulls the vehicle in and finds that the pads are low. The brake job is already authorized over the front counter. The tech does the job,