Customer service comes in many different styles, but one thing is always in fashion – good communication. During the recent Virtual AAPEX Experience, Doug Kaufman, editor of ShopOwner, talked with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.
Tire dealers know Gamauf as “Johnny G,” one of the most dynamic and respected individuals in the tire industry.
John Gamauf, president, Consumer Replacement Tires – Retired, Bridgestone-Firestone North America, is a 50-year veteran of the tire industry. Starting out with Firestone as a tire buster in the late 60s, he rose through the company’s ranks working in different sales positions for Bridgestone brands until he became president of consumer replacement tires for Bridgestone/Firestone North America consumer tire company in 2003. During his tenure with Bridgestone-Firestone, he was responsible for creating Bridgestone’s Affiliated Dealer Program and helped navigate the company through one of the largest tire recalls in history. Tire dealers know him as “Johnny g” and he is one of the most dynamic, influential and respected individuals in the tire industry.
The newest generation of vehicles has made training trickier than ever. This podcast is presented by Advance Professional.
Lutz is global head of Communications, Training and E-Commerce, Aftermarket for Sensata Technologies.
What if a tech didn’t have to move from the vehicle to get service information? This podcast is sponsored by CYTK.
Golden says, in a way, she grew up in the industry because her father was a technician himself.
In this podcast, you’ll learn about 20 Groups and how an AAPEX 2022 seminar might enlighten you.
This month we sit down with an honoree from our inaugural class of Women at the Wheel in 2020, Stacey Miller.
Doug Kaufman and Mike Pressendo discuss TechForce Foundation’s Pipeline to Placement for technicians.
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.
