Effective Service Advisor Communications
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Leveraging Remanufactured Parts
Remanufactured parts often appear on your parts screen. But what does “remanufactured” mean for the part and potential repair? In this webinar, experts will cover what is a remanufactured, refurbished, or rebuilt part and what it means for your business.
Mastering Steering and Suspension: Expert Tips for Resolving Issues
Understanding and effectively addressing steering and suspension problems is crucial for maintaining customer satisfaction and ensuring vehicle safety. In this free 45-minute webinar, our experts will dive into the details of these critical systems.
Completing Catalyst and Oxygen Sensor Monitors Post Repair
The biggest challenge of an oxygen sensor or catalytic converter replacement is completing the catalyst and oxygen sensor monitors to confirm the fix. This webinar will cover what it takes to complete the monitors and diagnostic strategies post-repair.
Future-Proof Your Operation: Accelerate Oil Change Profit Growth
Attend this free webinar as experts from Valvoline explain how to adapt to the evolution of the oil change category and how to navigate consumer expectations to achieve business growth.
Mastering Catalytic Converters: A Comprehensive Clinic on Diagnosis and Replacement Skills
Unlock the secrets of catalytic converters in this engaging 60-minute online training session. We’ll dive into catalytic converter design, construction, and function, gaining essential skills for diagnosing problems and executing precise replacements.
Spark Plug Removal and Installation
Spark plugs have changed more in the past decade than in the previous century, which has directly influenced technicians and installation procedures. In this webinar, experts will cover new spark plug designs for modern engines and ignition coils.
Misfire and “Low Cylinder Contribution” Ignition Coil Diagnostics
You may have started to notice that there is a new type of misfire code, the “Low Cylinder Contribution” code. In this webinar, the experts at NGK’s Shop Squad will teach you how to look at misfires differently.
Stop/Start Diagnostics
Stop/Start systems have been with us for more than a decade. In the final training session of the year from NGK’s Shop Squad, they cover how to troubleshoot the complexities of today’s modern stop/start systems.
Diagnosing Transmission Shifts
In this training session, we will cover diagnostic strategies for automatic transmissions and shift quality diagnostics.
Mastering Sensor Diagnosis with Waveform Analysis
Diagnosing a sensor requires observing the output voltage. A scope is the best tool for visualizing how the voltages change over time. In this 45-minute training session, our experts will discuss how to capture and evaluate sensor waveforms and values.
Navigating the Future: 2024 ADAS & Calibration Insights
As vehicles become more sophisticated, shops require additional equipment, tools, and expertise to service vehicles equipped with advanced technologies. This webinar can help determine the right fit for your shop, whether that’s investing in training, equipment, or partnerships.