Underhood Service: News

Underhood Service: News


New Brochure Is A Perfect Teaching Tool
The service advisor must educate customers about preventive maintenance and repair, and these professionals need tools to familiarize motorists with what’s under the hood and around the car.

To make the service advisor’s job easier, the Car Care Council has developed a new brochure. Simply titled, Be Car Care Aware, this full-color piece features an illustration of a transparent vehicle, which provides views of the various systems and components. From belts to batteries, fluids to filters, the numbered arrows mark 22 items with corresponding maintenance suggestions. A Service Interval Schedule is included, as well as a list of helpful maintenance tips that reduce the cost of vehicle ownership.

For a sample copy, e-mail your name, shop name and address to Susan Jones at [email protected] or call 731-644-9926.


Todd Bitner Wins Federated 300 Pace Truck
Staunton, VA – Todd Bitner of Bitner’s Gulf in Lockhaven, PA, won Federated’s 2004 Toyota Tacoma pace truck at the NASCAR Busch Series Federated Auto Parts 300, held June 12, at the Nashville Superspeedway. Bitner’s Gulf has been a Federated Car Care program participant since 1997.

Federated expanded its partnership with the Nashville Superspeedway in 2004 by becoming the title sponsor of the NASCAR Busch Series race. Federated was also the presenting sponsor of the June 11 NASCAR Southeast Series race at Nashville.


NASTF Updates OE Service Information Matrix
Arlington, VA – The National Automotive Service Task Force (NASTF) announces the update of the NASTF OE Service Information Matrix. This latest update went online July 13 and incorporates revisions since the April 2004 update. All automakers have launched service information websites and, in many cases, are continuing to add content to them. All of the OEM sites can be accessed from www.nastf.org (click on OEM Service Websites).

With the assistance of the International Automotive Technicians Network (iATN), NASTF established the OE Service Information Matrix in 2001. The matrix provides OE company contacts for obtaining service information, training materials and tools. This matrix is updated quarterly and can be accessed at www.nastf.org (click on Service Matrix link). The next quarterly update will be in October 2004.

The matrix includes a complaint form if a technician identifies an error in the matrix or has a problem accessing the information being sought. The complaint form can be completed online at www.iatn.net/nastf/#complaint or faxed to NASTF. Complaints are forwarded to the specific OEM for review and resolution.

You May Also Like

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for Automotive Service Excellence (ASE) Technician of the Future during the ASE Board of Governors Meeting and Technician Awards banquet held recently in San Diego, California.

“We congratulate Nate on being named the 2022 Technician of the Future,” said Nick DiVerde, senior marketing director, Mitchell 1. “His accomplishments thus far have demonstrated his commitment to excelling as an automotive technician and we know he will continue to be successful as he journeys down his career path.”

Schaeffler Group Releases Series of LuK TSBs

In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for LuK products.

GB Remanufacturing Releases 2022 Year in Review

The GB Reman 2022 Year in Review is available for download.

Survey Shows Greater Trust in Service Professionals

More than 70% reported increased levels of trust in repair shops and/or service technicians.

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs through its Standard and Four Seasons brands.

Other Posts

NRS Brakes Adds 18 New Part Numbers for Multiple Models

According to NRS, these additions cover around 11.7 million vehicles.

ASE Offering Options for Testing and Recertification

ASE offers three testing options for service pros – in-person testing; the ASE renewal app; and ProProctor remote testing.

Bosch Releases Hydro-Boost Power Brake Assemblies

Hydro-Boost Power Brake Assembly now available to independent repair shops and DIY’ers.

Akebono Expands EURO Ultra-Premium Disc Brake Pad Kits

Company increases coverage by over 640,000 vehicles.