customer relations Archives - Brake & Front End
Quality Triumphs!

New technologies have changed how we interact with our cars. Now, replacement parts quality matters more than ever.

AWD and ABS Services

AWD is always engaged and with the ABS brake modulator, can perform like systems with limited-slip differentials.

Drilled and Slotted Rotors

There’s real science behind the location of holes, slots and grooves in today’s brake rotors. Plus, they look great too.

Why Do Vehicles Go Out Of Alignment

If camber, caster or toe are out of specifications, there is usually a reason why.

Brake Pads – Customer Questions

Consumers have questions about brake pads. They ask us, so we figure we’ll share them so you can be prepared.

For Better Customer Relations, Be A Better Listener

For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.

Chassis Diagnostic Procedures

The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.

Where Were You 22 Years Ago?

Looking forward to the next 22 years, it is clear the pace of change is only going to accelerate.

Parts and Artificial Intelligence

In the past 25 years, things have changed with the Internet.

Why Are Cars So Expensive to Fix?

A combination of everything people require makes vehicle repairs so expensive.

Severe Drivers – Yes, Your Client Probably Counts As One

Even the most mild-mannered driver may be extreme. This video is sponsored by The Group Training Academy.

‘CARBAGE’ Options

There are two types of carbage. The first is called the ‘collector’ and the second is called a ‘dumpster’.