business management Archives - Page 3 of 3 - Brake & Front End
My Shop Is Slammed

In a typical opening conversation with a service adviser last week I asked “how is the shop doing.” His response was “the shop is slammed … I can’t take another thing in, not even an oil change!” I asked how he came that conclusion … “The techs all have work”, was his reply. “How much

Want To Improve Customer Retention And Increase Sales?

Every car that’s in your shop today will need service and repairs in the future. True? So, the question is: Will they come back to you? Here are a few tips you can apply during the customer visit to increase sales and get your customers to return to you: • Make sure that you review