In case you missed the live webinar sponsored by Arnott Air Suspension Products , you can now view the entire webinar for free at any time. This free 30-minute webinar covered how to inspect and diagnose air ride suspensions on Audi, Mercedes-Benz, Volkswagen and other import nameplate vehicles. The featured presenter for this webinar was Andrew Markel,
This free 30-minute webinar, sponsored by Arnott Air Suspension Products, will cover how to inspect and diagnose air ride suspensions on Audi, Mercedes-Benz, Volkswagen and other import nameplate vehicles. The featured presenter for this webinar will be Andrew Markel, editor of Babcox Media’s TechGroup publications and an ASE-certified technician.
The most important thing to remember about a modern air suspension system is that it has different modes that adapt to the driving conditions and vehicle dynamics. Almost all four-corner systems will lower the ride height at highway speeds to increase fuel economy and improve handling. Some SUVs will increase ride height as requested or in response to increased wheel displacement and wheel slippage at certain speeds. Some systems may open up the valving and even disconnect a sway bar link on some BMW and Jeep models.
To the untrained technician, a winter air ride problem might lead you down the path thinking there is a leak in the system. However, chances are there are no detectable leaks. These types of faults are usually set by parameters from the air ride module for a certain action to cause an expected result. Think of it as an EVAP system.
This customer chose an interesting solution when the air ride suspension on his SUV started to leak. The rubber block looks like a wheel chock wired to the trailing arm of the suspension. I am sure the ride was not the most comfortable.
When Mercedes introduced a hydraulic suspension in 1999 called Active Body Control, it was only offered on cars, not SUVs. The 2016 Mercedes Benz GLC features an optional full-support, multi-chamber air suspension system and electronically controlled, continuously adjustable damping.
The old proverb of “walk a mile in their shoes” applies to selling shocks and struts. Your typical customer is not like you — their point of view is completely different. You have to understand what they know and what they value. You also need the patience to educate them on the importance of these