Repair One Automotive: 2015 WIX Award Winner

Repair One Automotive: ‘WIX Driving Performance Award’ 2015 Winner

The WIX Driving Performance Award, entering its second year, recognizes game-changers in automotive service. This year’s winning shop, Repair One Automotive, The Woodlands, TX, is recognized for truly revolutionizing the customers’ vehicle repair experience - from start to finish. Owners Brent and Brenda O’Neal received an all-expenses-paid trip to Las Vegas to attend the AAPEX Show, as well as attended the WIX Filters and Babcox Media Night of Excellence recognition dinner on Monday evening of show week.
Repair One Automotive owners Brent and Brenda O'Neal
Repair One Automotive owners Brent and Brenda O’Neal

The WIX Driving Performance Award, entering its second year, recognizes game-changers in automotive service. This year’s winning shop, Repair One Automotive, The Woodlands, TX, is recognized for truly revolutionizing the customers’ vehicle repair experience — from start to finish. Owners Brent and Brenda O’Neal received an all-expenses-paid trip to Las Vegas to attend the AAPEX Show, as well as attended the WIX Filters and Babcox Media Night of Excellence recognition dinner on Monday evening of show week.

As a full-service repair facility, Repair One Automotive handles repairs on all makes and models, boasting 10 bays and 6,300 sq.-ft. of space. The shop employs two ASE Master-certified technicians, one of whom is also L1 certified. Three general service technicians also perform maintenance procedures and light-duty mechanical repairs.

Since opening their shop in January 2003, the O’Neals have made every effort to build not only a team atmosphere, but also a positive environment where “employees know their ideas are both listened to and valued.”

We want everyone to feel they have a voice, and if they present a good idea, we will implement it,” Brenda says. “Most recently, one of our general service technicians suggested a better way to easily determine which cars in the parking lot are finished by backing them in. This is just a simple change, but an example of how our employees feel that their ideas are valued. We are all part of a team with the same end goals in mind.”

Repair One Automotive exteriorThe O’Neals realize that engaged, empowered employees are instrumental in not only keeping productivity high, but also in boosting customer satisfaction.

“We keep everyone in the shop aware of our monthly goals,” Brenda says. “That way, it is a team effort, and they are rewarded through our group outings. Offering competitive pay alone is not enough to keep productivity up. We feel that employees are more productive when they are part of the overall success of the shop and feel valued for their contributions.”

Also important to remaining productive and profitable is up-to-date training for the entire staff, something that Brenda says they are placing even more emphasis on with the rate at which the world of automotive repair is constantly evolving. Brenda also noted that a streamlined workflow helps create the best possible customer service experience.

When asked to pinpoint which aspects of shop ownership are most important to longevity and success, the O’Neals are quick to point to honesty and integrity, as well as “going the extra mile and beyond in customer service.” With all of these positive attributes combined, Repair One Automotive is poised to remain a profitable shop well into the future.

You May Also Like

R1234yf: Smaller Footprint, New Diagnostics

The benefit of R1234yf is simple. The new refrigerant lasts only 11 days in the atmosphere compared to 13 years for R134a. This is why the EPA is requiring R1234yf to be installed in all new systems by 2021.

r1234yf featured

The benefit of R1234yf is simple. The new refrigerant lasts only 11 days in the atmosphere compared to 13 years for R134a. This is why the EPA is requiring R1234yf to be installed in all new systems by 2021. The European Union required the changeover on Jan. 1, 2017.
So, what does this mean for independent shop owners and technicians? Currently, there are approximately 20 million vehicles on the road with R1234yf in the HVAC system. It is not a question of if, but when your shop will have to deal with one of these systems. While working on R1234yf systems is not that different from the R134a variety in operation or theory, identifying the refrigerant and recharging the system has some new twists.

Kia Tech Tip: Power Steering Oil Pump Noise

When replacing a power steering oil pump or inspecting a vehicle for a power steering whine noise, inspect the filter screen in the power steering reservoir for contamination.

Chevrolet Tech Tip: ABS Light On, DTC C1233

Don’t always jump to conclusions. A wheel-speed-sensor-related trouble code does not always mean that the sensor itself is faulty. SureTrack provides multiple possible solutions to one problem. In this situation, the problem is code C1233. Scan over this Real Fix and see if it is the right fix for you.

Anti lock brake system
2013 Ford: No Radio, No A/C, Airbag Light On

How many times have you been working on the computer when it suddenly locks up? Not one single key or command works, and the more you click, the less it responds. The only thing left to do is hold down those three magic keys, “Ctrl-Alt-Del,” or shut the whole thing off and restart the computer.

GM Tech Tip: Clunk Or Thump Noise From Front Suspension

Some customers may comment on a clunk or thump noise coming from the front suspension while driving over rough road surfaces. This noise will typically occur when the front suspension is returning to the upward position after a hard downward stroke, such as after driving through a large rut or pothole.

gm-suspension-noise-featured
Other Posts
It’s Time to Nominate The 2023 School of the Year!

The School of the Year competition is a national contest that finds and names the best technician training school.

Dana Named Climate Leader by USA Today

Dana was recognized as one of America’s Climate Leaders for its 2021 greenhouse-gas reduction.

Trust in Delphi Technologies, the OE for your ignition coils

Delphi Technologies is the only OE manufacturer that has a full-line ignition coil offering. Delphi Technologies’ ignition coil program covers 97% of European, Asian and Domestic applications with 392 SKUs, and serves as the OE on over 51 million applications. This ranges from a variety of vehicle manufacturers such as BMW, Buick, Cadillac, Chevrolet, Dodge,

Racing Shocks and Struts – Performance Suspension Tuning

The secret to this job is building the total package that optimizes the chassis, springs and ride control components.