Raybestos Chassis Parts, a member of the Affinia family of brands, has released new e-learning training modules designed to help technicians further enhance their installation and service skills. The training module is available for free at www.RaybestosChassis.com.
The Raybestos Advanced Certified Education (ACE) program increases educational opportunities for technicians and service writers who sell Raybestos chassis product. The company says the e-training module offered by Affinia Tech Training presents the ideal customer service engagement when assessing chassis repairs and addressing customer concerns.
The e-training modules can help techs:
• Identify and resolve undercar problems more effectively
• Make it easier to present and sell appropriate parts and service
• Learn key advantages of Professional Grade products
• Reduce comebacks for work that doesn’t meet customer expectations
• Increase loyalty with existing customers and grow business with new customers
The training module takes approximately 25 minutes to complete and is followed by a brief quiz to ensure the technician has mastered the concepts taught during the training. The module begins by addressing appropriate customer interaction at the beginning of the repair cycle. They move through each step of the entire repair phase, which includes discovery, verification, inspection, recommendation, repair and finally the test drive and delivery of the completed work. As an added benefit, technicians can return and review the training materials at any time.
At any time during the training module, technicians can click on the ACE tips for additional information and advice to make the brake work more effective and complete. Chassis system overview buttons allow techs to review the functionality of the items that make up a chassis system.
For more information on the Raybestos ACE Training Program, the e-learning training modules or becoming a Raybestos Rewards member, visit www.RaybestosChassis.com or call 800-323-3022.