Shop Management: Taking Image-Building To New Heights
If you think you’re doing a great job with customer service, you might want to think again. Dealerships in your area may have the upper hand. Toyota has launched "Image USA II," a dealership renovation program aimed at upgrading dealership exteriors and interiors with an emphasis on special customer "touch points" to provide a new dealership "experience."
Shop Management: Uncovering Missed Service
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of time constraints, or some other reason, some services just get forgotten about.
Shop Management: Time for Sale
If you do not charge for diagnostic time to diagnosis undercar problems, you might as well put a sign on the door that says "ROB ME."
Shop Management: Using Words as Tools, not Weapons
Dealing with other people can be one of the seemingly most difficult things to do. With all the different personalities, at times it can seem nearly impossible. Mostly, I believe the problems arise from a communications breakdown. One person tries voice their view and the other tries to voice theirs right back.
Shop Management: What Women Say …
When a female customer visits your shop with a problem vehicle, she is looking for more than just a repair. She is looking for trust. Trust that your service writer or technician will listen to her explain the vehicle trouble, trust that allows her to feel comfortable about asking any question, no matter how basic, and trust that she will receive the same consideration and price for a repair or service as a male customer.
Shop Management: Dining Out
Shop management lessons can be found in many places – even at the local seafood restaurant. I recently had an experience that caused me to reflect on how we conduct business at our repair facility. Let me start by saying that if there are two types of food that I love, they have to be
Bosch ADS 625 Scan Tool On Shop-Ware Management Platform
The ADS 625 comes standard with access to a comprehensive vehicle service and repair information library.
Management Success To Host Marketing Webinar For Shop Owners
Shop owners can expect to discover simple, cost-effective ways to get the most out of their cause marketing actions, the importance of social media and how to create campaigns for their local schools.
Shop Owners Acknowledged At Management Success Spring Convention
Throughout the course of the three-day weekend, hundreds of shop owners from the United States and Canada contributed in interactive workshops, team-building drills and educational panel discussions led by industry experts and Management Success clients.
Management Success Offers AMi Certified 2-Day Interactive ‘Work Smarter, Not Harder’ Workshop
The program is designed to individually assess what each shop owner is doing correctly or incorrectly with profits and production, parts pricing, marketing, customer service, hiring and training, managing employees, financial planning and more.
