Shop Management: What is a Shop Foreman?
A few years ago, it seemed that nearly every shop had a foreman. However, over the years I’ve noticed that the foreman position has been dissolved. Little by little, shops have gotten away from having a foreman and simply have a manager with direct control over the technicians. Why? Is it to “downsize” and save
Mitchell 1 Holds Shop Management System Training Workshop in San Antonio
Mitchell 1 will hold a management system training workshop in San Antonio, TX, June 7-9, 2007. The training workshop will teach customers, who have been users for six months or more, about the OnDemand5 Manager and ManagerPlus software, as well as integration with aftermarket cataloging and Customer Retention Marketing (CRM).
Shop Management: Doctor’s Orders
Doctor’s Orders By Glen Beanard, Technical Contributor John is sitting in a doctor’s exam room after having several tests run. The doctor enters the room and informs John that he has been diagnosed with a high blood pressure condition. The doctor explains the condition to John. He informs him that he must make an immediate
Mitchell 1 Holds Shop Management System Training Workshop in Providence, RI
Mitchell 1 will hold its sixth management system training workshop in Providence, RI, Sept. 14 – 16, 2006 at the Providence Marriott. The training workshop will teach customers, who have been users for six months or more, about the OnDemand5 Manager and ManagerPlus software, as well as integration with aftermarket cataloging and Customer Retention Marketing (CRM).
Shop Management: Loaner Cars
Weighing The Benefits Against The Costs Although most shop owners have considered making loaner cars available to their customers, the potential problems associated with offering this service may have scared you away from the idea. I’ve found that the convenience factor of having a small loaner fleet far outweighs the cost, maintenance, gas and liability
Shop Management: Training Challenges Every Shop Faces
Although shop owners are routinely encouraged by industry leaders to provide from 40 to more than 100 hours per year training for each technician, some shop owners are failing to see a return on their training dollar.
Shop Management: Securing Repeat Business
One formula for success is to get your customers to become repeat purchasers. There are a number of factors involved in getting this to happen: outstanding service, quality parts, competitive pricing and an attempt to “under-promise and over-deliver.” Making a customer a repeat customer all begins with a test drive and performing a thorough check
Shop Management: Taking Time Out to Train
Good technicians – the ones who you want working at your shop – understand that they must continuously learn new skills to diagnose and repair today’s advanced automotive systems. Your mantra of "Fix it right the first time" requires your techs to get up-to-date technical training and knowledge.
Shop Management: Good Vibrations
A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups
Shop Management: Concentrating on Customer Service
Female motorists are making more automotive service and repair decisions these days. Your shop needs to take certain steps to ensure that their repair experience is a positive one. In this article, I’ll highlight a few simple things that you can change or improve at your shop that may make your female customers feel more comfortable.