News Update: Raybestos’ Simplified Product Offering is Built Around Technicians’ Needs
Raybestos brand brakes’ product offering has been re-engineered, following months of extensive research with repair technicians, the results of which can be seen in Raybestos’ new 1-2-3 brand strategy. “We conducted both qualitative and quantitative research to understand precisely what techs want and need from a brake supplier,” said Jeff Stauffer, vice president of global
Avoiding Those Hi-Tech Returns
One of the more common complaints these days from jobbers and retailers when dealing with electronic powertrain control modules (ECMs/PCMs) is the relatively high number of defective returns, exchanges or warranty claims demanded by repair shops. Yet, of all electronic parts that come back defective, ECMs tend to be the ones most often misdiagnosed. This