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Digital Edition Of February/March TechShop Magazine Is Now Available

A digital version of the February/March issue of TechShop is now available online. Access the easy-to-view digital version that features articles on purchasing a new scope and accessories and “tooling up” for the diagnostic process.

Japanese Auto Masters: Shop’s Customer Service Philosophy Hinges On The ‘Golden Rule’

Tom and Cindi Potter have had quite the adventure when it comes to the location of their successful import shop, Japanese Auto Masters in Virginia Beach, VA. The husband-and-wife team opened the shop in 1982 at a time when few independent repair shops focused on Asian vehicles.

Six Technician Tips I’d Tell My 20-Year-Old Self

Last month, I found my driver’s license from when I was 20. In 1994, I got my first job working at a dealership as a porter, shuttle van driver and service writer trainee. I began thinking about what I would say if I could go back in time and talk to this 20-year-old kid – to prevent so many mistakes and to avoid the missed opportunities. Here are six things I would tell myself.

2014 TechShop – Equipment, Tools & Supplies Directory and Buyer’s Guide Hits the Streets – and the Web

TechShop’s annual tool and equipment resource can be found online and in our January issue.

Explorer/Mountaineer Fuel Pump Tech Tip

Some 2004-’07 Explorer four door/Mountaineer vehicles may exhibit the malfunction indicator lamp (MIL) on with diagnostic trouble code (DTC) P0463 or an erratic fuel gauge concern. This could be from sulphur contamination in the fuel, causing an open or high resistance on the fuel sender card.

Creating Lasting Customer Loyalty Means Separating Your Shop From The Pack

With visits to repair shops on the decline, building customer loyalty is more important than ever. Developing a large and stable database of regular customers can help eliminate the constant need to acquire new customers. Your loyal customers can also serve as a great referral source for your shop. According to the research firm The Gartner Group, 20% of a business’ existing customers generate 80% of that business’ profits.

Tech Tip: Lexus Fuel Injector ‘Ticking’ Noise

Some customers with 2004-’05 model year RX 330 vehicles may complain of a “ticking” noise from the engine compartment when the engine is idling. Updated fuel main tube and fuel tube clamps are now available.

Tech Tip: Ford/Lincoln Rear Brake Drag Or Rear Brake Noise

Some 2009-2010 Flex, MKS and 2010 Taurus and MKT may exhibit rear brake drag and/or off-brake cyclic noise. The noise may be caused by pad to piston misalignment or corrosion on the brake caliper bracket. Follow the Service Procedure steps to correct the condition.

Dual-Clutch Transmissions: Coming To Your Shop Sooner Than You Think

A dual-clutch transmission is more than just two clutch plates where there was just one. The two clutches are not connected. The clutches power shafts with one nested inside the other. These input shafts connect to what could be called counter shafts that run parallel to each other.

Digital Edition Of December TechShop Magazine Is Now Available

Access the easy-to-view digital version that features articles on Brake Service Tools & Equipment, Pulling Codes and more. Plus, take a chance at winning $50 in the latest Guess the Tool contest.