Mitchell 1's Online Community Reaches 25,000 Postings

Mitchell 1’s Online Community Reaches 25,000 Postings

The Shop Management User's Forum offers customer access to product expertise when users need it most, 24 hours a day, seven days a week.

Mitchell 1 announces the user forum for its OnDemand5 Manager/ManagerPlus online community has received 25,000 postings from more than 3,600 registered forum users. The Shop Management User’s Forum allows participants to ask product functionality questions, comment on other users’ questions and gather to exchange ideas that will increase the effective usage of Manager/ManagerPlus and related Mitchell 1 programs within their shop environment.

“We continue to be extremely pleased with the response that our Shop Management User’s Forum has received,” said Tim McDonnell, national training manager. “Our goal for the user-driven forum was to serve as an informative venue for customers to unlock the potential of Mitchell 1’s shop management system to take advantage of its many capabilities to help them operate their shops more profitably. We’re seeing both new and existing customers taking advantage of the Shop Management User’s Forum at an increasing velocity; word of what we offer is definitely spreading around the marketplace and 25,000 postings is a milestone that we are very proud of.”

With the combined value of the rich forum member contributions complementing Mitchell 1’s own product expertise, the expanding Quick Answers (frequently asked questions) section and the PerformanceCenter video modules/quizzes, Mitchell 1’s customers have more ways than ever to effectively master more of the many powerful features found within Manager/ManagerPlus programs, whatever their particular learning style might be.

The Shop Management User’s Forum offers customer access to product expertise when users need it most, 24 hours a day, seven days a week. In addition to the support of Manager/Manager Plus products, forum members generate insightful discussions about marketing, business concerns and specific vehicle repair issues, exploring new approaches for increasing the productivity and profitability of their repair shop business.

For more information on Mitchell 1 products and services, automotive professionals can visit the company’s website at

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“Attendees will have the opportunity to learn new features, best practices and tips-and-tricks to leverage more of the workflow capabilities within their shop management systems,” said Tim McDonnell, Mitchell 1’s senior product marketing manager for Manager SE. “The sessions will also highlight new features, uncover strategies that attendees can use to maximize their efficiency with repair service opportunities and enhance their relationships with customers by way of expanded communications.”

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