Management: Technicians Represent the Fabric of Automotive Repair Excellence

Management: Technicians Represent the Fabric of Automotive Repair Excellence

Finding and keeping good technicians tops the "main concerns" list of most automotive service providers today. Not only are technicians responsible for servicing and repairing a growing import car population, but they play a crucial role in a shop's overall customer service experience, so they are your most valued resources.

By Mary DellaValle
Editor
ImportCar Magazine

Finding and keeping good technicians tops the “main concerns” list of most automotive service providers today. Not only are technicians responsible for servicing and repairing a growing import car population, but they play a crucial role in a shop’s overall customer service experience, so they are your most valued resources.

Think about your technicians’ credentials. Their expertise allows them to deliver quality repairs that are done right the first time. Their commitment to training elevates their skills and helps build your shop’s image. Their customer service skills and professional repair ethics solidify your customers’ trust and confidence in your shop.

Keeping good, skilled technicians requires energy, effort and dedication. Consider the following factors in your retention efforts:

Ownership. Make your technicians feel like they’re an integral part of your business. Let them know you value their opinion and inspire them to offer suggestions and make recommendations. Encourage them to share best practices with one another as a means to increase their efficiency and expertise. Tell them that their contributions are a vital part of your shop’s success.

Investment. Realize that your technicians represent a significant investment in time and money, considering the costs associated with finding good people and training them. As with any asset, you want a significant return on investment. The longer an employee stays with your shop, the higher your return.

Training. Support and encourage your technicians’ training efforts. Help them make a commitment to regular training to hone their skills, and increase their ability to handle more repairs with greater precision and efficiency. Take steps to applaud their knowledge and expertise by promoting their certifications and posting their certificates in your shop’s customer waiting area.

Incentives. Consider boosting the number of benefits you offer. In a recent survey of ImportCar readers, we asked employers which benefits they offered from a list of nine common benefits. Of the respondents, 87% offer work clothes; 83%, paid vacation; 77%, allow working on own cars after closing; 71%, paid training; 71%, hospitalization/health coverage; 45%, paid sick time; 31%, bonus plan; 21%, dental coverage; 21%, pension plan; 18%, life insurance; 16%, tool allowance; and 8%, profit sharing.

Your technicians are the fabric of your shop’s success. Realize that holding on to them represents the cornerstone of its future.

You May Also Like

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for Automotive Service Excellence (ASE) Technician of the Future during the ASE Board of Governors Meeting and Technician Awards banquet held recently in San Diego, California.

“We congratulate Nate on being named the 2022 Technician of the Future,” said Nick DiVerde, senior marketing director, Mitchell 1. “His accomplishments thus far have demonstrated his commitment to excelling as an automotive technician and we know he will continue to be successful as he journeys down his career path.”

Schaeffler Group Releases Series of LuK TSBs

In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for LuK products.

GB Remanufacturing Releases 2022 Year in Review

The GB Reman 2022 Year in Review is available for download.

Survey Shows Greater Trust in Service Professionals

More than 70% reported increased levels of trust in repair shops and/or service technicians.

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs through its Standard and Four Seasons brands.

Other Posts

NRS Brakes Adds 18 New Part Numbers for Multiple Models

According to NRS, these additions cover around 11.7 million vehicles.

ASE Offering Options for Testing and Recertification

ASE offers three testing options for service pros – in-person testing; the ASE renewal app; and ProProctor remote testing.

Bosch Releases Hydro-Boost Power Brake Assemblies

Hydro-Boost Power Brake Assembly now available to independent repair shops and DIY’ers.

Akebono Expands EURO Ultra-Premium Disc Brake Pad Kits

Company increases coverage by over 640,000 vehicles.