Management: Taking Time With Customers Speaks Volumes

Management: Taking Time With Customers Speaks Volumes

A little chat time provides a number of "teachable moments" and helps educate the owner about the importance of performing scheduled automotive maintenance and needed repairs.

Which health care professional would you prefer?

  1. One who takes your vital signs, prescribes some medicine and boots you out the door; or
  2. One who takes time to ask questions, finds out what’s really going on with your overall health and then makes a diagnosis?

Good service providers are just like good doctors, they take time with their clients. For example, they know if a customer is a severe service driver. They then share this information with the motorist and explain why it’s important. A little chat time provides a number of "teachable moments" and helps educate the owner about the importance of performing scheduled automotive maintenance and needed repairs.

One of the best ways to create extra time with current and potential customers is with a car care event. Whether it’s held during National Car Care Month (April), Fall Car Care Month (October) or in between, vehicle check-up events and educational seminars let customers know that their service provider is interested in them and in their safety.

Find out more about how you can create quality time with customers at or call the Car Care Council at (240) 333-1088.

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Registration now open for two-day training event.

Registration is now open for Mitchell 1’s shop management workshop, scheduled for April 27-29 in Orlando, Florida. The workshop is designed to help professional service advisors and shop owners unlock the full potential of Manager SE and ShopKey management systems to improve efficiency and grow their businesses.

“Attendees will have the opportunity to learn new features, best practices and tips-and-tricks to leverage more of the workflow capabilities within their shop management systems,” said Tim McDonnell, Mitchell 1’s senior product marketing manager for Manager SE. “The sessions will also highlight new features, uncover strategies that attendees can use to maximize their efficiency with repair service opportunities and enhance their relationships with customers by way of expanded communications.”

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