Identifix Publishes 100,000th Test and Fix

Identifix Publishes 100,000th Test and Fix

Identifix, a source of online and hotline diagnostic and repair information, recently announced that it has added the 100,000th Hotline Archive to Direct-Hit; its award-winning online diagnostic product.

Identifix, a source of online and hotline diagnostic and repair information, recently announced that it has added the 100,000th Hotline Archive to Direct-Hit; its award-winning online diagnostic product.

Each month the most interesting diagnostic problems are selected to write as Hotline Archives from more than 15,000 calls received by the 37 factory-trained Identifix Master Technicians who staff the Repair Hotline operated by Identifix. These Master Technicians document the vehicle problem/symptoms, likely cause(s); useful tests and any helpful hints all on a one page document that can be printed and taken to the vehicle to fix the car. With more than 1,000 new Hotline Archives added each week to Direct-Hit, Hotline Archives represent the best source for current diagnostic problems being seen in shops.

"Hotline Archives allow us to share with the entire industry the knowledge we gain from talking to 10,000 shops each year," said Jeff Sweet, Identifix president. "By using Hotline Archives a shop is able to see whether other shops are observing similar problems on vehicles. The shop can then take advantage of the short cut tests created by our Master Technicians and use likely causes to find fixes faster." Sweet added.

Direct-Hit customers using Hotline Archives are asked to add their own comments on the Hotline Archive they have viewed.

Customer comments include:

Bob Stockhausen of Stoney’s Garage used a Hotline Archive on a 2001 Nissan Altima with a misfire and commented: "Exact match for a problem car we had. Two other shops failed to fix it, and one was ready to replace the motor. Also, it’s not an easy leak to find. We would have been looking elsewhere if not for the Hotline Archive."

Lloyd Kroft of Kroft’s Auto Repair used a Hotline Archive on a 2001 Ford Taurus with a code P0401 and commented: "DPFE sensor fixed this car. This Hotline Archive summary saved my shop diagnostic time and the printer friendly capability made it easy to get the info to the tech."

Direct-Hit is a subscription based online diagnostic database offering real-world, proven diagnostic and repair information. It was developed from over 2.5 million Identifix repair hotline calls to the company’s 37 ASE master certified technicians.

Direct-Hit constantly enhances the system by adding over 5,000 vehicle problems and fixes on a monthly basis.

Direct-Hit provides quick fixes, time saving diagnostics and real-world information that allow a quick and effective diagnosis; enabling technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft’s MSN.Auto website, providing data on used vehicle reliability and reparability.

For additional information, visit www.identifix.com.

You May Also Like

MEYLE Expands Electronics, Sensor Product Portfolio

The focus is on assistance systems and engine and transmission management, with more than 300 new part numbers.

Hamburg-based manufacturer MEYLE announced it is expanding its portfolio of electronic and sensor spare parts by more than 300 references "to meet the demand from independent repair shops for high-quality and precisely fitting parts." The focus is on assistance systems and engine and transmission management, with more than 300 new part numbers in the pipeline, as well as the expansion of its product range specifically for electric vehicles, the company said.

FCS Introduces 42 New Numbers in May

Complete strut assemblies, shock absorbers, shock absorber assembly kits and suspension struts for popular VIO applications are included.

Philips Ultinon Drive 5000 LED Lightbar Line Expands

Lumileds has expanded the Philips Ultinon Drive 5000 series to include eight models.

DMA Adds New BrakeMaster Coverage

New coverage for Ford and Chevy includes popular pickup trucks and SUVs.

Akebono Expands Severe Duty Disc Brake Pad Kits

Akebono said it expanded its severe-duty ultra-premium disc brake pad line by 14 new part numbers.

Other Posts
GSP Releases New CV Axle Part Numbers

GSP said 14 new CV axle part numbers are in stock and ready to ship.

BCA Bearings Unveils 2024 Endless Summer Promotion

The Endless Summer promotion runs from May 1 through June 30, 2024.

PRT Launches 30 New Complete Strut Assemblies

The new items represent more than 10 million vehicles in new coverage, PRT said.

RNR Tire Express Hosts Mother’s Day Giveaway

The eighth-annual event promises $100,000 in prizes, as well as a brand new 2024 Buick Encore for one select nominee.