Federated Announces New Training Initiative Aimed at Professional Service Technicians

Federated Announces New Training Initiative Aimed at Professional Service Technicians

Federated is pleased to announce a new training initiative to provide professional service providers with business management techniques to improve profits and enhance customer satisfaction, according to Phil Moore, vice president of marketing for Federated Auto Parts.

Federated is pleased to announce a new training initiative to provide professional service providers with business management techniques to improve profits and enhance customer satisfaction, according to Phil Moore, vice president of marketing for Federated Auto Parts.

The Federated Profit Improvement Seminar Program, which was developed in association with Affinia and the Essential Actions Design Group, consists of field training coupled with workbooks and an interactive CD that allows for benchmarking of statistical data and development of profit plans specific to each service providers’ business.

“This new training program is another example of the great tools Federated provides its customers to help them succeed in today’s competitive marketplace,” said Affinia’s Mike Allen. “Our goal is to help the service provider customers see that making small changes in how they do business everyday can make a big difference to their bottom line.”

The training program is currently being conducted through test groups with a planned expanded roll-out later in the year. For more information about the program, contact your local Federated jobber or Affinia sales representative.

For more information, visit www.federatedautoparts.com.

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