Federal-Mogul 'SmartChoice Mobile' App Selected For North American Customer Value Leadership Award

Federal-Mogul ‘SmartChoice Mobile’ App Selected For North American Customer Value Leadership Award

Federal-Mogul's free "SmartChoice Mobile" app for automotive service providers has been selected for the Frost & Sullivan North American Customer Value Leadership Award. The Frost & Sullivan award is presented annually to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers. Representatives of the Federal-Mogul Vehicle Components segment received the award Jan. 14 during the Frost & Sullivan Excellence in Best Practices Awards Gala in New Orleans.

Federal-Mogul’s free “SmartChoice Mobile” app for automotive service providers has been selected for the Frost & Sullivan North American Customer Value Leadership Award. The Frost & Sullivan award is presented annually to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers. Representatives of the Federal-Mogul Vehicle Components segment received the award Jan. 14 during the Frost & Sullivan Excellence in Best Practices Awards Gala in New Orleans.

The SmartChoice Mobile app enables users of iPhone and Android devices to instantly access the latest Federal-Mogul parts information and technical support for virtually any passenger car or light truck, and communicate detailed inspection findings – including photos and repair estimates – directly to the vehicle owner. The app includes VIN-scanning technology that can instantly capture critical vehicle information and link the user to all corresponding parts and repair information via Federal-Mogul’s www.FMe-Cat.com applications database.

“Federal-Mogul has revolutionized the repair sector by providing service professionals with a tool that integrates the three basic components of the repair process: fast, accurate identification of the vehicle application; detailed information about the parts needed for the repair; and clear, concise communication with the consumer,” wrote the Frost & Sullivan Best Practices research team.

The Frost & Sullivan team highlighted three key characteristics that make SmartChoice Mobile uniquely valuable for repair professionals: Ease of use (the app features a highly intuitive user interface that minimizes the number of data inputs and clicks necessary to access information); availability across multiple platforms; and the unparalleled breadth of available content and live technical support.

Nearly 5,500 industry professionals have downloaded the app since its introduction in late September.

“SmartChoice Mobile is a central part of the growing digital ecosystem available to professional technicians who rely on any Federal-Mogul product,” said Brian Tarnacki, director, global market strategy, Federal-Mogul Vehicle Components segment. “The entire automotive parts and service industry depends on the continued operational efficiency and competitiveness of independent service businesses. This tool, like our many other online and in-market technical resources, is ultimately an investment in our customers’ long-term success.”

Vehicle service professionals can use the app’s “Send Inspection Results” feature to compose and send to the consumer a shop-branded email, complete with inspection results, repair estimates and images of the vehicle’s worn parts. This email summary also includes instant-reply and callback buttons to encourage the vehicle owner to ask questions and/or authorize the repair. Technicians can also use the app to connect with an ASE-certified technical specialist at the Federal-Mogul Technical Education Center (F-M TEC) in St. Louis, Mo.

The free Federal-Mogul SmartChoice Mobile app can be downloaded through the Apple App Store and Google Play as well as the company’s www.SmartChoiceApp.com website.

You May Also Like

MEYLE Expands Electronics, Sensor Product Portfolio

The focus is on assistance systems and engine and transmission management, with more than 300 new part numbers.

Hamburg-based manufacturer MEYLE announced it is expanding its portfolio of electronic and sensor spare parts by more than 300 references "to meet the demand from independent repair shops for high-quality and precisely fitting parts." The focus is on assistance systems and engine and transmission management, with more than 300 new part numbers in the pipeline, as well as the expansion of its product range specifically for electric vehicles, the company said.

FCS Introduces 42 New Numbers in May

Complete strut assemblies, shock absorbers, shock absorber assembly kits and suspension struts for popular VIO applications are included.

Philips Ultinon Drive 5000 LED Lightbar Line Expands

Lumileds has expanded the Philips Ultinon Drive 5000 series to include eight models.

DMA Adds New BrakeMaster Coverage

New coverage for Ford and Chevy includes popular pickup trucks and SUVs.

Akebono Expands Severe Duty Disc Brake Pad Kits

Akebono said it expanded its severe-duty ultra-premium disc brake pad line by 14 new part numbers.

Other Posts
GSP Releases New CV Axle Part Numbers

GSP said 14 new CV axle part numbers are in stock and ready to ship.

BCA Bearings Unveils 2024 Endless Summer Promotion

The Endless Summer promotion runs from May 1 through June 30, 2024.

PRT Launches 30 New Complete Strut Assemblies

The new items represent more than 10 million vehicles in new coverage, PRT said.

RNR Tire Express Hosts Mother’s Day Giveaway

The eighth-annual event promises $100,000 in prizes, as well as a brand new 2024 Buick Encore for one select nominee.