Editor's Notebook: Thanks For a Job Well Done

Editor’s Notebook: Thanks For a Job Well Done

Money talks. But it’s not the only incentive to work at full capacity and peak efficiency. Employees can also be motivated to perform job responsibilities well with other incentives, particularly those that relate to their personal well-being and sense of self-worth. In a recent survey of ImportCar readers, we asked the question: “What incentives do you have for your technicians to work at their best (beyond a paycheck)?” Only a small number of responses had some tie-in to money (for example, an end of month bonus, productivity bonus or profit sharing), while a majority of responses fell into three other non-monetary categories: personal; value-added; and time.

The personal category responses dealt with enrichment and respect factors – things that increase morale and foster a team spirit. Comments from survey respondents included: giving them praise, thanking them for a job well done, giving personal recognition, providing an excellent work environment, in-stilling pride in the quality of the work being performed, appreciating their time and effort, listening to them, providing a low-stress work atmosphere, exhibiting kindness and giving them a sense of control over their work position.

The time category involved more tangible rewards like flexible work schedules, time off and four-day work weeks.

The value-added category covered “extras” given as a way to reward outstanding efforts. Survey responses included training/education, a trip to SEMA in the fall and permission to work on their own vehicle in the shop.

Whether you typically think about employee incentives or not, realize that technicians are your most valuable assets. Your shop’s ability to provide quality repairs on imports, deliver optimal customer service and build a solid reputation for expert service hinges on the people who are making it happen every day. By making sure your employees know they are appreciated, you will foster a sense of pride in their work and a commitment to achieve and excel. Sometimes just saying “thanks for a job well done” lets them know their efforts to make a difference are noticed and valued.

As you begin the new year, get in the habit of letting your technicians know you value their contributions and applaud their professionalism. And listen to what they have to say. You’ll discover important nuggets of information about what matters most to them. The productivity and profitability gains will be very measureable. You’ll be able to count the ways.

You May Also Like

PRT Showing Complete Line of Shocks at HDAW ‘23

The brand is presenting multiple applications for heavy and medium duty vehicles.

PRT HEAVY DUTY, a brand of ADD USA group, will be exhibiting an extensive portfolio of heavy-duty applications at HDAW - Booth 1731, in the Heavy-Duty Aftermarket Week ‘23. The brand will be presenting leading coverage of 100% gas-charged shocks for trucks, trailers, buses and commercial vehicles. The company is also displaying multiple applications for Medium Duty vehicles such as Motor Homes, Pickups and Cargo vans, among others.

Winter ASE Registration Open

Three options offered for testing and recertification.

Federated 50/50 Challenge Awards Over a Hundred Prizes

Federated conducted the 50/50 Challenge to recognize and thank ASE-certified automotive service professionals.

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Schaeffler Group Releases Series of LuK TSBs

In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for LuK products.

Other Posts

Inspection Intervals

If you fail to inspect an item on the schedule, you could miss out on maintenance opportunities.

GB Remanufacturing Releases 2022 Year in Review

The GB Reman 2022 Year in Review is available for download.

Survey Shows Greater Trust in Service Professionals

More than 70% reported increased levels of trust in repair shops and/or service technicians.

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs through its Standard and Four Seasons brands.