Almost every repair order starts with the words, “customer states.” In repair shop language, it is the customer’s complaint without any speculation. But, most repair orders fail to capture the shear ignorance, neglect or inaptitude of the customer’s treatment of their vehicle.
This picture was sent in by a reader to show how an owner chose to fix a worn motor mount with a tie-down strap. Or, maybe it was done to prevent a vacuum or coolant leak from the intake manifold.
If you have your own “customer states…” story and picture of a problem that was ignored for too long, please send it and you could win $50 if your entry is selected to appear in the magazine.
It could be an air box filled with a squirrel’s nut stash or an engine where the oil change interval was extended way too long. Send your entry to [email protected]. Thanks!
