09 September 2023 Archives - Brake & Front End
Why Is NHTSA Involved With RTR?

A closer look into NHTSA’s involvement with RTR.

For Better Customer Relations, Be A Better Listener

For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.

Honda Ridgeline Caliper Replacement

The parking brake and hydraulics are where you’ll find any service issues.

Chassis Diagnostic Procedures

The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.

Do OEM Service Bays Offer Opposition or opportunity?

With great power, of course, comes great responsibility.

Catalytic Converter Replacement

Converters must be certified and labeled with the correct codes that are stamped into the shell.

ShopOwner’s September Digital Edition Is Available Now

The September issue includes technical and management articles and commentary and is free to download and read.