For Better Customer Relations, Be A Better Listener
For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.
Honda Ridgeline Caliper Replacement
The parking brake and hydraulics are where you’ll find any service issues.
Chassis Diagnostic Procedures
The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.
Do OEM Service Bays Offer Opposition or opportunity?
With great power, of course, comes great responsibility.
Catalytic Converter Replacement
Converters must be certified and labeled with the correct codes that are stamped into the shell.
ShopOwner’s September Digital Edition Is Available Now
The September issue includes technical and management articles and commentary and is free to download and read.
