AASA’s Paul McCarthy: It’s Easy When It’s Something You Care About [Podcast]
Bill Babcox and AASA’s Paul McCarthy discuss a range of topics affecting the aftermarket.
N.A. Williams’ Roger McCollum Says Leadership Starts Voluntarily (Podcast)
In this AMN Drivetime podcast with host Bill Babcox, the two CEOs talk about McCollum’s drive to serve others.
How Has The Pandemic Affected Customer Service?
Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up? The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t
Industry Hits Jackpot in Las Vegas – Were You There?
The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the industry in Las Vegas. By all accounts, AAPEX 2021 exceeded the expectations of exhibitors and attendees. Business was booming,
AMN Drivetime: Dave Marsh Of ACDelco, A GM ‘Lifer,’ 32 Years In
For Dave Marsh, turning personal strengths into something of value as a professional is what has guided him in his 32-year career with GM.
AMN Drivetime: Vange Proimos (PODCAST)
It was Vange Proimos’ experience as a tech and shop owner that has informed much of his success as CEO of AP Emissions.
Can We Turn Back The Tech Shortage Tsunami? (Podcast)
Everyone talks about the technician shortage but does anyone do anything about it? Well, yes. From educators to manufacturers to shop owners to industry advocates, people have been working for decades to promote the automotive industry as an attractive and profitable career option. Unfortunately, the shortage tsunami is real and has real implications for the
Here’s Why You Probably Need To Raise Your Labor Rate
If you’re a shop owner you’ve heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you’ve heard from your customers that it’s far too high! Who do you believe? As long as you’re competitive to the shop down the street, there’s not much more you need
Bill Long: Seek First To Understand Before Being Understood (Podcast)
From first jobs crashing a NAPA Delivery vehicle to today leading the nation’s top association for motor and equipment suppliers, Bill Long says he really got his start in this industry on the “ground floor.” “The Monday after I graduated from high school, I was working at a NAPA Auto Parts store in Massachusetts as
Find Good Help Wherever You Are (S.O.S. Podcast)
Think it’s tough finding help where you are? Try doing it in Fairbanks, AK – Mike Simard says it takes a system.
S.O.S. Podcast – Can Saying ‘No’ Be The Secret to Success?
Sometimes NOT taking a job may be the best thing for your business. This podcast is sponsored by Shop Boss.
AMN Drivetime: Sue Godschalk, President of Federated Auto Parts (Podcast)
Learning from great leaders is better than anything taught in a book or a class, says Federated’s president
