Opinion
Customers for Life: The Key to Earning Customer Loyalty and Trust
Nothing about your business is guaranteed. The number of repair orders you write each day, the number of vehicles you...
Nothing about your business is guaranteed. The number of repair orders you write each day, the number of vehicles you...
For nearly a decade, vehicle manufacturers have been introducing and using a variety of extended-life coolants. The only thing these...
Membership Could Help Improve Your Shop's Bottom Line
I always remember as a child my mother telling me to keep my room clean or to put the toys...
As technical editor for Babcox, I frequently receive e-mails and letters from readers who ask me for free auto repair...
A case had been shaping up in New York last month that could have set a dangerous precedent for the...
One of the finer lines to walk in the service and repair industry is how deep in the mud you’re...
The classic Sebring race of 1970 – when Mario Andretti’s Ferrari 512 passed the Peter Revson/Steve McQueen Porsche 908 in...
What is the right amount for parts mark up? 20%, 35%, 100%, or do you just go by the retail...
Interviewing prospective employees is something every business owner must do. Good interviewing skills can go a long way to picking...
