In this course from Automotive Video Innovations (AVI), Haas emphasizes the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance. Learn how to overcome customers’ initial insecurities and sell one more job to new generations of drivers. Build customer satisfaction, reduce comebacks and increase your bottom line. This is an exceptional class for anyone in automotive customer service.
This free course will provide details on how to:
- Sell to Generation X and Millennials
- Use media tools to improve sales
- Overcome sales obstacles
- Improve internal communication
- Measure your performance
For more information, go to: http://aviondemand.com/category/free-courses/livestream/upcoming.