Differentiating Your Shop With A Unique Brand Promise
So what separates a good shop from a great shop? There are many answers to that question. Is it location, training, techs, management? These are just a few, but one thing is certain: If a shop owner doesn’t concentrate on branding, all that other work and planning won’t matter.
Training Your Techs Reduces Turnover And Will Help Take Our Industry To The Next Level
How do we train our employees, increase their capabilities and retain them after we have invested our precious resources? In order to do that, we need to understand why we train and define how to make it work for us for the long-term.