The Long-Lasting Brake Job: Can Your Brake Job Go 12, 000 Miles Without a Problem?
All shops what to see a customer again, but not for a brake comeback. What is the magic number of miles that can separate a comeback from a service situation? In my opinion, the minimum is 12,000-miles. Even installing new friction, rotors and calipers will not ensure a long-lasting brake job. The long-lasting brake job
Alignment Update: Alignment Bay Neglect
Four Steps to Help You Get More Alignment Sales
Viewpoint: Stinky Brake Pads
How you can avoid a sinus comeback. I have been getting a few phone calls lately from readers about bad smelling brakes after a brake service was performed. Most drivers may not know much about their vehicles, but they know when something does not smell right. The customers who typically come back to the shop
Viewpoint: Being Positive
Ask yourself why you came to work this morning. If you are a regular reader of my columns, you may have noticed that I have been a little negative lately. I have been writing about topics like technician image, unethical shops and other gripes about our industry. Last month, I got a letter from an
Viewpoint: Bad Shop? A Reader Responds to Last Months Column
Last month’s column titled “Cleaning Up Other Shops’ Messes” told of how good, honest shops have to sometimes repair the customer’s trust after a “bad shop” injures our industry. Reader Paul Wright, wrote this response. Your column begins with a story told to you from a independent shop owner who recounts his experience with another
Viewpoint: Cleaning Up Other Shops’ Messes
The other day I was talking with advisory board member Dave Christopher of Christopher’s Car Care in Tallmadge, OH. Dave, his wife and son run a great shop and he has a very loyal customer base. His appointment schedule is often booked weeks in advance. Dave takes a great deal of pride in his shop
Selling Services: Understanding the Importance of Bearing Grease
n overheating and excess grease purging* (leaking). Overheating occurs because the heat generated cannot dissipate correctly, continually building until damage occurs. When a bearing overheats and pushes out the grease, the sealing lip can be damaged and “blown out” in the reverse direction. When the grease amount is low, a grease starvation condition may be
Forum Junkies: The Do’s and Don’ts of Netiquette
A web forum or internet message board can be a great thing. Just imagine like-minded people coming together to discuss problems and solutions on the internet. But, sometimes it is like a bar without any alcohol, and some patrons manage to talk loudly and become “know it alls.” Web forums can be a powerful tool
Viewpoint, Someone is Mining Your Data
Your repair orders are being used to create a new tool What if you had a tool that could predict within 1,000 miles the failure of an oxygen sensor, EGR valve or bearing? What if I told you that some shops are helping to build this tool and they do not even know it? I
Alignment Update, Expensive Parking
It is a misconception that the number of bays determines success. Instead, it is the number of vehicles a bay can service in a day and the profitability of the repair order that often determines success. Adding extra bays to your shop is one way to add capacity, but it does not address the issue
Viewpoint,: Smoking…What You Can’t Smell Can Hurt You
I once worked with a tech that the only time he was not smoking was when he was test-driving a customer’s vehicle. He smoked unfiltered Pall Malls, which had a distinctive smell and taste. He was one of the best techs I ever worked with — he had talent and “the touch.” One morning, I
Viewpoint: Mr. Not Me!
In the newspaper comics section, there is a strip called Family Circus. Either you hate the strip for its sappiness and blunt humor that cuts like a dull butter knife, or you love it for its simple wit. Either way, you probably will wind up reading the strip out of spite or curiosity. The strip