Forget Rolling Back Prices — Focus on Taking Care of the Customer
The answer is simple: People frequent businesses where they feel employees come to work with a genuine desire to serve their best interests.
Do You Want To Sleep In The Bed You’ve Made?
In this industry, it’s easy to get caught up in the parking lot full of cars that need service or worry about the diagnostic training that the next generation of vehicles will require. But if you won’t take the time to be thorough with the basics today, how can your customers trust you when they need that $3,000 head gasket replacement tomorrow?
VIDEO: TPMS On Upfitted Vehicles
Adam Redling shows how a vehicle with upfitted rims requires a scan tool to make the TPMS account for them. Sponsored by Bartec.
Tips For Winter TPMS Service
The installation of snow tires can throw a monkey wrench into your service opportunities this winter if you’re not accustomed to dealing with TPMS.
Cold And Flu: Prepare Your Shop For The Season
While having to deal with the onslaught of symptoms is reason enough to protect yourself from cold and flu germs, the cost of missing work due to an illness could be even greater.
Brake Fluid Flushes
Selling brake flushes is a great preventive maintenance service to offer your customers for a number of reasons. However, unlike oil changes and tire rotations, many customers don’t know the benefits that brake flushes can have on their vehicle’s performance. It is up to you to educate your consumers on the benefits this service offers.
Will New Overtime Laws Hurt Shops?
It’s the shop owner’s dilemma: Your shop gets flooded with an unexpected onslaught of cars early in the day. It’s getting late, but you can’t quite close because you want to appease the customer who “really needs the car back ASAP.”
Vacuum Power Assist Service
Most late-model vehicles use a vacuum booster to help apply the brakes. The booster is usually located behind the master cylinder on the firewall. A leak in the vent valve can cause a reduction in the performance of the booster and increase pedal travel. A manifold vacuum of 20 inHg or greater can be achieved during deceleration. The booster chambers can be evacuated and retained at this pressure by a properly operating check valve.
The Copper-Free Brake Initiative
The desire for enhanced vehicle performance is often the driver of evolution in the automotive industry. But when a state-led charge to reduce water pollution caused, in part, by brake pad dust began to gain momentum in the first half of this decade, representatives from the brake manufacturing industry coordinated with representatives from the vehicle industry, the U.S. Environmental Protection Agency (EPA) and the Environmental Council of the States (ECOS) to get ahead of the problem.
Akebono Brake Corporation Names New President and CEO
Akebono Brake Corporation has announced the appointment of a new president and CEO, effective immediately. He will succeed interim president and CEO Kanji Miyajima.
Dealing With Remanufactured Transmissions
When replacing a transmission, you have many options. Remanufactured transmissions are disassembled and rebuilt in a factory environment. Rebuilt transmissions are those that are characteristically cleaned, inspected and wear items like clutch plates and seals are replaced. These transmissions usually come with only a short-term warranty. Used or salvage transmissions can be pulled from anywhere
Regulators Launch Investigation Into Jeep Grand Cherokee Brake Defect
Regulators are investigating whether the automatic braking systems in some 2014 Jeep Grand Cherokees may be defective after receiving a number of complaints from concerned motorists.
