Atlas Copco Compressors has created a new central Technical Support Competency Group to provide support for in-depth technical inquiries from customers, distributors and employees across the United States. The new group is headquartered in Rock Hill, SC, at the new Business Services Center, located near the product management team.
The creation of the Technical Support Competency Group is at the center of Atlas Copco’s strategy to align technical support with product competencies as opposed to geographic regions. While dedicated technical support liaisons will continue to assist with regional-focused customer activities such as site visits, the new group will expand the current customer service model to include high-level technical support and product knowledge available to customers across the U.S.
“We are constantly striving to improve when it comes to first-class customer service,” said John Brookshire, president, Atlas Copco Compressors LLC. “The new technical support group possesses high-level expertise in technology-based support that will enhance our regional support centers and take our customer service offerings to a new level.”
In addition to developing specific technology-based competencies, Atlas Copco also is opening a Remote Monitoring Center, which will act as the central hub for monitoring compressor systems at customers’ sites. The Technical Support Competency Group will maintain this service offering and will work with the local regional liaisons or distribution partners to address customer needs as they develop.
The facility will be custom-fitted to ensure optimum working space, including multiple video conferencing points and the latest VOIP telephone technology. The team will provide coverage across all U.S. time zones and can be reached by calling one dedicated number: 866-865-7995.