ASA Publishes Shop Owner Guidelines for Easier Extended Service Plan Processing

ASA Publishes Shop Owner Guidelines for Easier Extended Service Plan Processing

The Automotive Service Association (ASA) has announced a new member benefit for ASA shop owners who accept extended warranty work from their customers. Outlining common practices of extended service plans (ESPs), ASA's guidelines include a number of tips and recommendations to help streamline the repair process and ensure a positive experience for the customer as well as the repair facility ....

The Automotive Service Association (ASA) has announced a new member benefit for ASA shop owners who accept extended warranty work from their customers. Outlining common practices of extended service plans (ESPs), ASA’s guidelines include a number of tips and recommendations to help streamline the repair process and ensure a positive experience for the customer as well as the repair facility.

The popularity of ESPs is increasing as vehicles become more complex. ASA’s guidelines for shop owners include helpful suggestions on efficient ways to verify coverage, write repair orders and submit claims.

“This publication provides helpful advice and answers frequently asked questions about ESPs. This information is intended to help our members have a thorough understanding of ESPs, their potential benefit to consumers, and their potential benefit to repair shops,” said Robbie Addison, ASA’s Mechanical Division manager.

The association created this document under the guidance of ASA’s Mechanical Division Operations Committee and its Extended Service Plan Advisory Subcommittee. Designed to be used as a business tool for ASA members, a PDF version of the ESP guidelines may be downloaded from the Members Only section of the ASA website (www.ASAshop.org). To learn more about ASA’s member benefits or how to join the association, call (800) 272-7467, ext. 295; visit www.ASAshop.org; or access the electronic benefits portfolio within ASA OnDemand, which can be downloaded from www.ASAOnDemand.com.

The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry.

ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. For additional information about ASA, including past news releases, go to www.ASAshop.org, or visit ASA’s legislative website at www.TakingTheHill.com.

You May Also Like

FCS Introduces 42 New Numbers in May

Complete strut assemblies, shock absorbers, shock absorber assembly kits and suspension struts for popular VIO applications are included.

FCS Automotive announced the release of 42 new numbers in May, including:

8 Complete Strut Assemblies (936,389 vehicles in operation)

6 Shock Absorber Assembly Kits (2,696,801vehicles in operation)

16 Shock Absorbers (6,245,071 vehicles in operation)

12 Suspension Struts (2,135,974 vehicles in operation)

Philips Ultinon Drive 5000 LED Lightbar Line Expands

Lumileds has expanded the Philips Ultinon Drive 5000 series to include eight models.

DMA Adds New BrakeMaster Coverage

New coverage for Ford and Chevy includes popular pickup trucks and SUVs.

Akebono Expands Severe Duty Disc Brake Pad Kits

Akebono said it expanded its severe-duty ultra-premium disc brake pad line by 14 new part numbers.

GSP Releases New CV Axle Part Numbers

GSP said 14 new CV axle part numbers are in stock and ready to ship.

Other Posts

BCA Bearings Unveils 2024 Endless Summer Promotion

The Endless Summer promotion runs from May 1 through June 30, 2024.

PRT Launches 30 New Complete Strut Assemblies

The new items represent more than 10 million vehicles in new coverage, PRT said.

RNR Tire Express Hosts Mother’s Day Giveaway

The eighth-annual event promises $100,000 in prizes, as well as a brand new 2024 Buick Encore for one select nominee.

Brand Refresh for Tires Plus, Hibdon Tires Plus Begins

Logo updates include a single-color tire mark; a logo palette comprised of Tires Plus yellow, black and red; and refined typefaces.