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Directions: Will Driver Awareness on Recalls Drive Up Shop Stops?

While new car recalls have been among the biggest news stories of the year, an analysis by Edmunds.com, assures consumers that despite these recent headlines, recalls were much more of a concern in decades past. More

Mitch Schneider: The Other Side of the Mountain

It is rare that a situation or event will present itself in such a way as to so profoundly alter the way you see your world that you know you will never be the same. I'm talking about a paradigm shift so powerful it either reinforces everything you believe to be true or forces you to redefine even your most fundamental principles. I am muddling my way through such an event even as I write this; and... More

Perspectives: Are Empty Streets Around the Corner?

Some of my peers in the media are preaching that kids aren't interested in driving anymore. In fact, one columnist recently wrote that the dwindling love affair with the auto will have a significant impact on car sales. More

Directions: New Engine Oil Specification to Flow into Shops this Year

The International Lubricants Standardization and Approval Committee (ILSAC) is finalizing the latest next-generation of motor oil specifications that will hit the market later this year. More

Mitch's World: Behind the Magic Curtain...

Like small children called before an angry adult, they stand and cower, afraid, and rightfully so. Dwarfed by their surroundings, surroundings guaranteed by design to produce that very effect, they look at each other as sparks dance between the two pillars and that voice resonates across the great hall shattering the silence... "Do not arouse the wrath of the great and powerful Oz. I said, 'Come back tomorrow.'"... More

Perspectives: Are You Ready for More Business?

Develop a checklist to make sure you are ready to take full advantage of the massive population of vehicles on the road that need service. More

Talking Shop: An All-Access Pass to Shop/Repair Information?

If you've spent hours struggling to master a new computer software system, you can well understand how a modern auto technician might feel when confronted with not just one, but hundreds of different software configurations built into the platforms of the 17 different vehicle manufacturers now being sold in our domestic market. More

Directions: Attitude Adjustment will Lead to Maintenance

Explain to your customers the value and importance of regular maintenance - including oil and filter changes, tire rotations and tune-ups in order to achieve continued high fuel economy for their vehicle. More

Mitch Schneider: How to Pass the 'Reasonable Man' Test

We've been doing a fair amount of restoration work lately. Certainly, more than we've done in a very long time: a 1962 red Corvette convertible (Like there is another color...), a number of vintage '50s and '60s Cadillac Coupes and Sedan De Villes, a few early '50s Roadmasters, a couple of classic '60s Mustangs, a 1931 Oldsmobile (I know...How did that one sneak in there?) and more. More

Management: Jump Starting Your Repair Shop in 2010

It is no secret that 2009 was tough for a lot of repair shop owners. However, 2010 is setting up to be a year of growth for many businesses and there is no reason yours cannot be a part of that. More