TPMS training shouldn’t be restricted to the technicians on your staff. Andrew Markel explains why front counter employees should also be educated in TPMS procedures. Sponsored by ATEQ.
Getting your technicians properly trained to service TPMS is a must nowadays, But that wealth of knowledge they’ve accumulated is no use to the customer if they never interact with them.
Front counter personnel are on the front lines of educating customers which means getting them the TPMS training they need is just as important.
What They Should Know
By educating your front counter employees, it ensures that customers understand what TPMS is, how it’s serviced, and why it’s so important.
Employees should understand how the wheel sensors communicate with the vehicle’s computer and be able to explain the process in terms the customer can understand. With training, they would be able to field a variety of customer questions including the common one concerning why the TPMS warning light looks like and what it means. Not only should they be able to explain the system, but the components that it is made up of. For example, it’s essential that your counter personnel are stressing the importance of a service kit each time the sensor is removed or moved on the rim itself.
How Training Impacts Business
When your counter personnel are able to ask questions, offer information and engage the customer, it all pays off–literally.
Not only will your employees be able to speak more knowledgeable about TPMS, but by knowing the importance of the systems they will be able to better sell it. An informed counter person not only understands TPMS, but helps the customer make an educated service decision. So if your counter personnel doesn’t have the correct TPMS training, are you really selling TPMS the best you can?
